Last updated May 30, 2024

Papa Johns is committed to providing our customers with the best possible experience. We endeavor to ensure your satisfaction with the Papa Pass Cards. However, once Papa Pass Cards have been relinquished to the fudraiser representative, either through drop-off or handover, we regret to inform you that refunds cannot be provided.

In the event that a fundraiser representative collects funds from customers and the representative does not provide Papa Johns with the funds or loses the funds, Papa Johns will not be responsible for issuing refunds.

Reasons for Non-Refundability:
• Papa Johns does not have control over the actions of individual fundraiser representatives.
• Papa Johns does not have access to the funds collected by fundraiser representatives.
• Papa Johns cannot guarantee that all funds collected by fundraiser representatives will be used for the intended purpose.

We recommend that customers take the following steps to protect themselves from fraud:
Only purchase Papa Pass cards from trusted fundraiser representatives.
Get a receipt for your purchase.
Keep a record of all communications with the fundraiser representative.
If you have any concerns about the legitimacy of a fundraiser, please contact us at:
Phone: (210)826-7272 Ext. 1984
Fax: (210)826-7270
Email: marketing@gopapajohns.com

Reporting Fraud:
If you believe you have been the victim of fraud, you must contact the police and file a report. Papa Johns cannot offer refunds or take any action regarding fraudulent activity. However, you can report the event to Papa Johns to help prevent it from happening in the future.
To report an incident, please contact customer service at:
Phone: (210)826-7272 Ext. 1984
Fax: (210)826-7270
Email: marketing@gopapajohns.com